INITIATING RETURNS

INITIATING A RETURN

To initiate a return: 

1. Go to Account--> Orders
   
2. Locate the order that you want to return and open the order details (Products that are eligible for return and still within the return window will have the "Return" button)

3. Adjust the quantity for each item you are returning and click continue

4. Select the reason for return and submit

5. Note: Some return reasons will require a photo submission, please submit clear photos showing the issue.

6. Once submitted, you will get a Return Authorization (RA) number and return instructions along with an email confirmation. All return orders must include RA number for processing purposes

(You can also cancel the return submission if you need to in this step)

7. To check on the return status of an order, go to Orders -> Return and locate by the RA or order number

(Please allow Filosofia 5-7 business days from the time it arrives to the warehouse for processing)

 

RETURN STATUS

Processing time is 5 - 7 business days after we receive the return

Once a return is processed, Filosofia will reach out via email to confirm.

To check which items were processed and refunded, go to:

Account--> Orders --> Return Tab

 

RETURN TO SENDER OR UNDELIVERABLE PACKAGES

Per USPS/UPS/FedEx, returned packages due to incorrect addresses or undeliverable locations can take up to 30 days or more to be sent back to the sender.

To avoid long wait times and potential manual errors, any package that is returned to Filosofia or has tracking status "return to sender" or "undeliverable" will automatically be refunded.